Improve dispute resolution experiences, for everyone involved
With ClaimSpace, quickly build, deploy and maintain world-class digital experiences for claims, complaints, and internal and external dispute resolution
ClaimSpace Fits Any Stage of Digital Transformation
No matter where you are in your digital transformation journey, ClaimSpace can provide a user friendly engagement layer for your claims and dispute resolution teams, customers and stakeholders
Use ClaimSpace as your organization’s first digital tool for claims management, or integrate our APIs with any system you already use
Deploy ClaimSpace as a standalone system, or as a seamless workflow digitization layer on top of your existing policy admin and claims management tools
IF YOUR ORGANIZATION RELIES ON...
Pen and paper
Use our secure portal to collect documents and communicate updates, instead of relying on mail, fax and manual tracking
IF YOUR ORGANIZATION USES...
Spreadsheets and some digital tools
Efficiently track claims progress, forms, documents, data and messages in one place
IF YOUR ORGANIZATION IS...
Entirely digital
Streamline claims team workflows to improve KPIs, and better engage customers and stakeholders through tailored portals and instant notifications
How it Works
Leverage modular and configurable workflows
Fully configurable workflows catering to the nuances of each of your lines of business. We can digitize the most complex processes, with unlimited paths and materials
With multi-language support and personalized experiences, ClaimSpace not only digitizes your procedures, but tailors them for all customers and stakeholders
WORKFLOW BUILDER
PERMISSIONING
Set access controls on a per-document level
We understand that privacy and discretion are essential, so we enable you to tailor permissions for every part of every claim
Ensure that every workflow step, document and any other piece of information can only be seen and edited by the necessary people
Bring all stakeholders together in one platform
We know how many people it can take to close a claim: brokers, beneficiaries, lawyers, medical professionals, financial advisors, etc. Get everyone working in one place
Use our claimant portal and instant claim update notifications to keep all stakeholders informed every step of the way
CLAIMANT PORTAL + NOTIFICATIONS
REPORTING MODULE
Monitor claims KPIs and analyze performance
Track key metrics, such as claims volume and active users, then use the insights to optimize performance
Instantly download all of your claims data whenever you need it. No need to request reports or spend any time waiting!
Why Claims Teams Love ClaimSpace
Reduced email and
phone load
No need to chase endless paper trails when all relevant data, messages, and files are in one place
Faster resolution
for all cases
ClaimSpace works for even the most complex edge cases, allowing you to get benefits to customers faster
Platform speed and responsiveness
Your working hours are important. With ClaimSpace, you won’t spend valuable time watching pages load
Work from anywhere,
and from any device
Our secure cloud-based platform allows claims and dispute resolution teams to work remotely on laptops, desktops, phones, tablets, and more
Tailored experience for
each stakeholder
Portal and instant notifications allow all parties to track claim progress, upload documents, and communicate
Straighforward API
integration
Sitting on top of your policy admin and claims tools, we complement, not complicate, your work
Security and Compliance
Keeping your data safe is of utmost importance to us. We bring a security first mindset to everything we build
ISO 27001 certified
Anonymized personally identifiable information
Secure in-platform messaging
AWS hosting and secure architecture
Single sign-on with your existing directories
Two-factor authentication available
Secure file transfers